Knowledgebase

The following is an extract from the Australian National University. Also see: eMailAddresses.com

According to CNet.com, Hotmail users discovered that their address books, personal folders and saved messages had all been deleted. At least one user asked Microsoft what had happened and received the message: "We have done our best to recover any and all lost e-mail in your account. We would like to suggest that you keep a back-up copy of your mails in a Word document and 'According to Microsoft, less than one-half of 1 percent of Hotmail's 67 million users experienced lost files.'
The above works out to 335,000 users experiencing lost data files.

Here's something that most free email providers will never admit: because their services are often abused by spammers, you may find that some ISPs (Internet Service Providers -- companies providing web access) have taken to automatically blocking mail coming from some free email domains. You may well find that your messages will never get to certain people, no matter how many times you send them out; that's because their ISP is filtering the mail before they get a chance to see it!

This is one of the reasons why free email addresses are fine for individual use, but not a good idea if your business depends on people getting through to you.

For the above reasons we ask that clients do not use "Free" email addresses and instead use the email address provided by their ISP and insert that in the Client Area of the Support Centre.

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