Knowledgebase

Using C prompt can determine where many faults lie with connections, 99% of which will be ISP, Internet related and not our servers.
Legend - domainname means the full domain name and extension.
ping - used to ping a destination
tracert - traces the route to connect to the destination
ftp - tests whether a user can ftp to a destination

To use any of the following commands, go to C prompt C:\> and type the following command:
ping domainname
tracert domainame
ftp domainname

If you can ping the domain then you can connect to the domain.
If the ping fails then use tracert to determine where the failure may be.
If you are trying to connect to your domain using a 3rd party FTP program there may be many reasons no of which are related to our servers.

You will then see the output, to copy it to a ticket or elsewhere do the following:
1) go to the flashing cursor
2) place your mouse ove the flashing cursor _ and right click
3) choose mark
4) then go the beginning of the screen or where you type the command and highlight all the output by dragging the mouse
5) hit the enter key
6) go to the window where you wish to paste the output and click paste.

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