Knowledgebase

If when you place an order the total differs from your expectation then you have made an error in the order process by not completing the process in the one continuous flow. All links used by the system are correct and will generate the correct published price. If you do a part placement of an order the system detects your IP address via your internet browser and it matches any previous attempts with the current attempt and you will see all other part order values added to the current order if done in the same computer session. (i.e. you have not shutdown and restarted your computer - your internet browser has a memory of the order and this is detected by our system)
To ensure you receive the correct price complete the following steps:
1) Clear your computer cache (your internet browser)
2) Shutdown the computer.
3) Restart and open a NEW page in your internet browser and start the order again, the amount calculated will be correct provided you complete the order process in the one continuous flow - no back tracking etc

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