Knowledgebase

What Do You Mean By Unlimited Bandwidth and Disk Space?

Recently we introduced our Unlimited Plan where we no longer puts a set limit on disk space and bandwidth usage. This shared hosting plan has been created to give personal and small business websites all the resources they need to keep a stable online web presence.

As the service is a shared service, we do require all users be compliant with our terms of service and utilize the disk space and bandwidth in relation to the running of a normal personal or small business website.

Whilst very rare, there are times when we find accounts that go beyond "normal usage". This then starts to snowball to a point where it adversely effects other users and websites on the same server. If an account goes beyond "normal usage" we will contact the customer and recommend an alternative plan.

What If My Site Goes Beyond "Normal Usage"?

We have monitoring systems in place that run on all our shared servers, these measure the server load, memory usage, and much more. If our system finds an account going beyond normal usage limits, a member of our team will look into it and see what action, if any should be taken.

If we do find that an account is adversely effecting other customers, we will work with the customer to move the account to a more suitable hosting plan.

What Exactly Is Normal Usage?

Normal usage means that you operate a personal, small or medium business website that utilizes resources in a manner similar to our other shared hosting customers. As an example, the hosting requirements of a website streaming and/or storing thousands of multimedia files are not the same as those of other shared hosting websites and therefore the resource requirements would not be considered normal for our shared hosting plan. A further example would be the storage of large numbers of multimedia, or ZIP files that are not directly used by your website, our shared hosting plan must not be used as an online storage/backup solution, all hosted files must be directly used with your website.

Why Are You Telling Me This?

We like to be upfront with our customers, any host offering you unlimited storage and bandwidth will have similar policies in place, but we prefer to be upfront with you, rather than hiding anything in the 'small print'.

These guidelines are not put in place to 'catch you out', every user on any shared server (shared resources) has an impact on every other user and if the website uses resources outside Normal this could potentially impact hundreds of other customers if no guidelines were in place. Having these guidelines upfront allows us to provide you with the excellent service we are renowned for and will continue to provide.

If you have any questions, please don't hesitate to get in touch with a member of our team by opening a Support Ticket.

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