SupplyLink International Web Hosting

Order Process

The following information is provided for your convenience and as a guide for clients.

You may also choose to use our Knowledgebase for specific answers to questions about our services. General information about web design and web hosting is most easily found using a search engine like Google.com.

If your purchase is via one of our Promotions you will need to input the Promotion Code in Step 4, see below, so please ensure you have the Code provided and know the applicable Billing Cycle for the promotion or the promotional price is unable to be calculated correctly.

The order process is simple and easy to follow and we provide the following information as a guide, it is your choice to read the order process below or simply open the order form and proceed in one continuous flow.

Please Note: If when you place an order the total differs from your expectation then you have made an error in the order process by not completing the process in the one continuous flow. All links used by the system are correct and will generate the correct published price. If you do a part placement of an order the system detects your IP address via your internet browser and it matches any previous attempts with the current attempt and you will see all other part order values added to the current order if done in the same computer session. (i.e. you have not shutdown and restarted your computer - your internet browser has a memory of the order and this is detected by our system)
To ensure you receive the correct price complete the following steps:
1) Clear your computer cache (your internet browser)
2) Shutdown the computer.
3) Restart and open a NEW page in your internet browser and start the order again, the amount calculated will be correct provided you complete the order process in the one continuous flow - no back tracking etc

Looking forward to receiving your order ...

Thanks and regards
Management & Staff

If you already have an account please DO NOT LOGIN until Step 5, see below.

Please select the method you used to arrive at our Order section:

A) The Order link from our Support Centre? ... if Yes, go to Step 1 for the order process:

B) An individual product/service link? ... if Yes, go to Step 2 for the order process:

Step 1 - This is the top of the entry page of the Order section from within the Support centre. From the Choose A Package drop down box, select what you require, e.g. Shared Hosting etc ... Then, if your selection is to do with hosting you will be presented with a page similar to Step 2, if your selection was one of our other services simply follow the process provided.
Step 2 - Once you click on the order link provided you will be delivered to a page like the one shown here. Select one of the following options: If you do not have a domain name and want to register one via our service then click to highlight the circle: I want SupplyLink to register a new domain for me. If you already own a domain and want to transfer it to our Registration service then click to highlight the circle: I want to transfer my domain to SupplyLink If you already own a domain and only want to update the name servers at your current Domain registrar then click to highlight the circle: (either you will need to know how to perform this function at the Registrar or as part of the Registrar service they will do this for you at your request). Note: The name server information is in your Welcome letter which is sent after the package is completed. I will update my name servers on an existing domain ... Click the "Check Availability" button
Step 2 - A page similar to the page here will be shown. In this example we have assumed that you are also purchasing a domain name, if you already have a domain name and made that selection above then go to Step 3 a) Select the domain extension you require and Click to Continue b) If you require a .au type domain name you will need to provide additional information before your application can be processed. The easiest way to apply for a .au domain is by using an ABN (all Australian Businesses should have an ABN) if you do not have one simply apply FREE of charge at this ATO Link. When you have an ABN use the information for that to apply 1) Registrant Name - same as the Name on your ABN 2) Registrant ID: ABN # 3) Registrant ID Type: ABN 4) Eligibility Name: same as ABN 5) Eligibility ID: ABN # 6) Eligibility ID Type: N 7) Eligibility Type: select from the dropdown box 8) Eligibility Reason: make your selection Nameservers - only insert this if you know otherwise leave blank Click on the 'Click the Continue' or 'Update Cart Button'
Step 3 - A page similar to the page here will be shown. a) If a range of Billing Cycles appear in the Billing Cycle drop down box ensure that you select the correct cycle. If a manual selection for billing cycles is available, your selection here is very important if you have a promotional code - using the incorrect Cycle with a promotional code will not work correctly. Inserting the Coupon Code in the next section - Step 4 - will ensure the final price is the promotional price. b) If you require any Product Addons then select the additional item/s you require, if you do not want any then do not select their check box. c) If the Additional Information Required appears then complete the fields. All fields are self explanatory. c) Click the Button to proceed.
Step 4 - A page similar to the page shown here will be shown. a) If you have been provided with a Promotional Code then insert the Promotional Code and click the button "Validate Code", the promotional price will appear. (Check this is correct - if you feel it is incorrect please contact us via email providing your details, the product name, the link used to order the package and promotional code used and we will investigate and advise)
Step 5 - A page similar to the page here will be shown. a) In the Your Details section complete your details and ensure all fields are correct. Address is your street address (do not use a postal address). Email Address is the email address provided by your ISP (Internet Service Provider). This is for reliability & security reasons. Phone Number should be your landline. b) Go to the Payment method and check the selected payment method. d) Check the section "I have read and agree to the Terms of Service" after completion. e) If the details on the page are correct click the "Complete Order" button to proceed.
Step 6 - A page similar to the page shown here will be shown. This is your online invoice. To pay for the package simply select your method of payment from the drop down box under the Unpaid title and make your payment - generally this will be PayPal. The form will be processed and your payment acknowledged. Immediate payment via PayPal allows our system to auto-setup the package and the details will be immediately sent to your email address. Please be aware that if you use eCheque and pay via PayPal or Bank Deposit the package will understandably be setup once we have received cleared payment into our Bank Account.